We train the chatbot on your business's real catalog, pricing, and policies. It can serve the agreed channels and languages and, when the handoff rules are met, passes the case to a person with the context allowed by the integration and data policy.
No rigid "press 1 for sales" menus. Customers type the way they talk, change topic if they want to, and the chatbot follows along. If your bottleneck is the phone rather than chat, the same conversational approach powers our AI phone agent.
Upload your catalog, product or service sheets, pricing, and policies. The chatbot answers with that real data, not generic filler.
No button trees or closed paths. Customers ask in their own words and the chatbot follows the intent, even if the topic shifts mid-conversation.
We configure the languages included in scope and validate answers and fallback. Automatic language detection is enabled when it suits the channel.
Website and WhatsApp Business are common options. Each channel, shared history, and retention depend on the agreed integrations, permissions, and providers.
Handoff rules determine when a person steps in and which context can be shared. The team verifies the information and may ask for a detail again when needed.
We log the agreed events with defined retention periods and access. Region and providers are documented; GDPR compliance depends on the design, controls, and data controller.
We go through your catalog, FAQs, shipping or cancellation policies, and brand tone. We flag what's currently handled by email or phone and could move to chat.
We build the answers on your real data, not a generic model. We also define exactly when it should hand off to a person.
We connect the channels included in scope and, where APIs and permissions allow, the CRM or calendar needed for bookings or orders.
We review samples retained under the agreed policy, refine answers, and widen the cases covered after validating the results.
If you want to compare this approach with other ways to automate customer support, take a look at our AI tools.
24/7 coverage configurable to the agreed channels, support, and scope
Spanish, English, and German configurable to scope
Analysis, configuration, integration, and tuning before coverage expands
Free conversation. Customers type in their own words and the chatbot understands intent instead of following a fixed button path. They can change topic, backtrack, or ask several questions in a row, just like talking to a person.
Channels are agreed in the scope. Website and WhatsApp Business are common options; Instagram or Messenger depend on available APIs, permissions, and providers. Shared history and retention are configured per channel.
When the agreed handoff criteria are met, it passes the case to a person with the context allowed by the integration and data policy. The team can verify the information or ask for a detail again when needed.
We configure the languages included in scope and validate answers, sources, and fallback before launch. Spanish, English, and German are available; other languages are assessed against content, channel, and testing needs.
You share your catalog, product or service sheets, pricing, and your shipping, return, or cancellation policies. The chatbot answers using that real data, not generic information pulled from the internet.
Send us your catalog and current policies. In one call we'll define which cases belong in the first release and which should remain with a person.