Home · AI phone agent · Process automation · Computer vision · Advanced chatbots Tools Team Blog Contact · Energy Efficiency · Renovation Design Studio →
AI Engineering · Conversation

Chatbots that answer like your best employee

We train the chatbot on your business's real catalog, pricing, and policies, no generic answers. It works on your website and on WhatsApp, holds a genuine multilingual conversation, and when a case calls for it, hands off to a team member with the full context already gathered.

support · online
Hi, do you have the Oslo table in oak finish?
AssistantYes, it's in stock: 180×90 cm, delivery in 5-7 business days. I can send you the product link if you'd like more detail.
Great. What's your return policy?
Assistant30 days, free of charge, as long as it hasn't been used. I'll also send you the full returns page.
Perfect. One more thing: an earlier order arrived with a dent, what do I do?
AssistantThat's better handled by someone on the team. I'm passing you over now, they already have your full conversation.
What it does

A chatbot with judgment, not a button tree

No rigid "press 1 for sales" menus. Customers type the way they talk, change topic if they want to, and the chatbot follows along. If your bottleneck is the phone rather than chat, the same conversational approach powers our AI phone agent.

Trained on your catalog

Upload your catalog, product or service sheets, pricing, and policies. The chatbot answers with that real data, not generic filler.

Free-form conversation

No button trees or closed paths. Customers ask in their own words and the chatbot follows the intent, even if the topic shifts mid-conversation.

Multilingual by default

Handles Spanish, English, and German with no extra setup. It detects the customer's language and replies in kind.

Website and WhatsApp

The same chatbot on your website and on WhatsApp Business, with the same judgment and the same conversation history.

Clean handoff to a human

When a case calls for it, the full conversation is passed to a team member. Customers never repeat themselves from scratch.

Every conversation logged

Everything is kept: what the customer asked, how the chatbot replied, and whether it escalated. Data hosted in the EU, GDPR-compliant.

How it works

From your catalog to a real conversation

We review your business

We go through your catalog, FAQs, shipping or cancellation policies, and brand tone. We flag what's currently handled by email or phone and could move to chat.

We train the chatbot

We build the answers on your real data, not a generic model. We also define exactly when it should hand off to a person.

We integrate it into your website and WhatsApp

It connects to your website and WhatsApp Business and, if needed, to your CRM or calendar to handle bookings or orders.

We tune it with real data

We review the logged conversations, refine answers, and widen the range of cases it covers over the first few weeks of use.

Use cases

One engine, any industry

If you want to compare this approach with other ways to automate customer support, take a look at our AI tools.

Ecommerce: stock, sizing, and order status Hospitality: bookings and today's menu Clinics: treatments and indicative pricing Real estate: listing availability and viewings Academies: course schedules and enrollment Gyms: sign-ups, passes, and class availability Repair shops: appointments and repair status Salons: open slots and service pricing Distributors: stock references and lead times
0

Answers day and night, weekends included

0

Spanish, English, and German with no extra setup

0

From integration to live, not months

Frequently asked questions

What people usually ask before starting

Does the chatbot work with button menus or free conversation?

Free conversation. Customers type in their own words and the chatbot understands intent instead of following a fixed button path. They can change topic, backtrack, or ask several questions in a row, just like talking to a person.

Which channels does it work on?

Your website and WhatsApp Business, with the same engine and the same conversation history. If your business also gets queries through Instagram or Messenger, that can be integrated too.

What happens when the chatbot can't resolve something?

It hands off the full conversation to a member of your team, with all the context already gathered. The customer doesn't have to repeat anything from scratch.

What languages does the chatbot handle?

Spanish, English, and German by default. If your business serves customers in other languages, they're added during initial training at no extra infrastructure cost.

How is the chatbot trained on our catalog?

You share your catalog, product or service sheets, pricing, and your shipping, return, or cancellation policies. The chatbot answers using that real data, not generic information pulled from the internet.

Tell us what your team still handles by hand

Send us your catalog and current policies. In one call we'll tell you what the chatbot can resolve from day one, and what's better left to a person.

Request a quote

+34 674 786 386