Automates the agreed call flows, uses connected systems and hands off to a person where configured. Availability, response targets and continuity are defined for each deployment.
Not an answering machine and not a “press 1” menu. It is configured to interpret expected requests, use authorised data and perform defined actions. The opening script identifies it as a virtual assistant in line with applicable rules. For text channels, we also build advanced chatbots for web and WhatsApp.
It can handle calls during configured service windows. Availability, SLA and continuity depend on contracted capacity, the telephony provider and connected systems.
Languages, vocabulary and intents are selected and tested for each project. Outside that scope, the configured fallback or handoff applies.
It reads or updates calendars, CRM or other tools only where a compatible integration exists, with documented permissions, fields and limits.
It can transfer the call, take a message or create a task under agreed rules. Transfer depends on the provider and the availability of the human team.
Recording, transcription or summaries are enabled only with a documented lawful basis, required notice and consent where applicable; retention, access and deletion rules are also documented.
The proposal documents providers, processing and storage regions, and safeguards. EU-only hosting for the whole service is not assumed.
With the provider, we validate whether to forward the current number, provision a new one or adapt the phone system. The solution depends on the technical options available.
We document use cases, authorised information, virtual-assistant identification, safe fallbacks and handoff rules.
We connect only the calendars, CRM or tools included in scope and test permissions, reads, writes and error handling.
We exercise the agreed scenarios and enable production once the defined acceptance, contingency and oversight criteria are met.
It identifies itself as a virtual assistant in line with the script and applicable rules. Voice, languages, vocabulary and intents are tested for the agreed scope; outside it, the configured fallback or handoff applies.
It can transfer, take a message or create a task under agreed rules. Handoff, transferred context, service hours and continuity depend on the configured flow, telephony provider, connected systems and the availability of the human team.
We assess each tool's APIs, connectors, permissions and limits. The proposal lists the integrations included and the data it may read or update; compatibility with every calendar, CRM or software package is not assumed.
The agreed architecture documents providers, processing and storage regions, retention, access and deletion. Recording or transcription is enabled only with a documented lawful basis, required notice and consent where applicable; EU-only hosting is not assumed.
Before launch, we document use cases, service hours and availability, service targets or SLA, languages, integrations, human-handoff rules, continuity and acceptance criteria. Feasibility and behaviour depend on the agreed configuration, telephony provider, connected systems and the availability of the human team.
Tell us what calls you receive and which systems you use. We will scope the flows, service hours, integrations, human handoff and data controls so you can assess feasibility and risk.